Register online for one of our workshops or telecourses.
Find the workshop or telecourse you want to register for, then choose the correct date for the class you want. Click on the "Register Online" button which will take you to our registration website.
Even if there is no charge for your class we ask that you register in advance so we know how many people will be in attendance.
Thank You!
Customer Service Essentials
This course will give you the hands-on basic skills that you need in order to deliver exceptional service and grow in your career.
In this class you will...
- Assess the needs and expectations of your primary customer groups
- Discuss customer service as as it relates to businesses success
- Discuss and practice stress management– a key to service success
- Use and practice powerful, positive speaking skills
- Use and practice open, positive nonverbal communication
- Learn and practice techniques for managing tough customer situations and conflicts
And More!
Endorsed by the Santa Cruz County Workforce Investment Board.
Who should attend:
This class is designed for job seekers and entry-level employees and their supervisors, or employees who are new to their service-related positions. Please attend if you are in a position with direct customer contact.
Class #02SSCS1-05
Dates: Wed., March 11, 2009
Time: 9:00 am – 4:30 pm
Location: Career Center
2045 40th Ave.
Capitola
Cost: $44.50
The Instructor:
Claire Laughlin
Call 831.479.6331 for registration questions.
Dealing with Difficult Customers
This afternoon course is the perfect compliment to the morning session. In the afternoon, you will learn and practice verbal and nonverbal skills to handle difficult customer situations such as anger, blame and sarcasm. Participants will work with pre-designed scenarios, and will build scenarios of their own. They will learn to manage their own stress responses, listen with empathy, and problem solve.
Who should attend:
This class is designed for job seekers and entry-level employees and their supervisors, or employees who are new to their service-related positions. Please attend if you are in a position with direct customer contact.
Class #02SSDC1-01
Dates: Wed., March 11, 2009
Time: 1:00 – 4:30 pm
Location: Career Center
2045 40th Ave.
Capitola
Cost: $44.50
The Instructor:
Claire Laughlin
Call 831.479.6331 for registration questions.
Endorsed by the Santa Cruz County Workforce Investment Board.
Communication Skills for Cultural Competence
This short course is designed specifically for staff of non-profit and governmental agencies in Santa Cruz County. It is an introduction to the cognitive processes and communication behaviors that are necessary to increase the competence of the agencies to serve diverse customers. The course will focus on the core communication skills that are necessary for building cultural competence. Specifically, participants will:
- Understand the link between communication choices and cultural competence
- Become aware of some of their own cultural biases
- Look at their interactions with others through the lens of "Cultural Rules"
- Practice empathic listening to bridge cultural gaps
- Make an action plan for putting their skills to work back at their agencies.
This class is for new practitioners and staff and supervisors at Human Care Alliance agencies.
Scheduling of this class will be announced in the near future.
Please *download* the Pre-class Survey Form and fax to (831)662-8264
The Instructor:
Rae Ann Ianniello - See bio above
Telecourses for Fall 2008:
(For information see our Telecourses page)
Check back for new courses.
If you have any problems with registering online you may call the registration office at (831) 479-6331.
For a List of Training Courses we Offer click here
Call (831)479-5039 to speak to a consultant today.
e-mail contact: claire.laughlin@cabrillo.edu
