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starWebinars for Spring 2013:


Easy Learning- Delivered Direct to You

That’s the best thing about webinars. All you need to do is pour yourself a cup of coffee or tea, sit at your desk and log in*. Dynamic topics are delivered directly to your desktop. Designed to help you improve your leadership and engage with other leaders in a thought-provoking manner, our webinars can stand alone or supplement what you are learning in the Leadership or Supervisory academies.

*These classes will be delivered via webinar so that you can sit at your computer while you learn!  Participants will voice-connect via phone and log on through your computer. You will then download the software application. Complete instructions will be given upon registration.



Creating a Service Culture

In today’s business environment, offering high quality customer service can help you stand out from the crowd. In this webinar for supervisors, managers and business owners, you will learn key skills for creating a service-oriented culture in your workplace. We will discuss:

  • 5 ways that customers evaluate the quality of your service.
  • How to define and promote a service culture with your staff or employees.
  • How to manage and measure service performance and outcomes.

Wed., March 27
2 - 3:30 pm

Fee: $19


register online

The Intergenerational Workplace

In today’s workplace, people from 4 or 5 generations may be working side by side. And now, more than ever, people from different generations have different behaviors, expectations about work, and motivations. They need different tools and practices in order to interact effectively. This poses significant challenges for managers, supervisors and business owners. In this 90-minute webinar we will:

  • Learn about key differences between generations
  • Explore ways to engage and motivate people of different ages and with different backgrounds.
  • Discuss ways to “level the playing field” and help all of your employees work better together.

Wed., April 24
2 - 3:30 pm

Fee: $19


register online


Using Technology To Enhance Teamwork

The challenge: bring people together to get things done in the most efficient, effective manner possible, without sacrificing the interpersonal connections that are fostered through face-to-face teamwork. Today’s teams are more frequently dispersed, and we can reap tremendous productivity benefits when we work remotely. Yet, we still need to feel like a team, and this can be a challenge when “water cooler time” is eliminated.

In this fast-paced webinar we will:

  • Discuss the pros and cons of virtual or dispersed teams
  • Review several tools that you can use to enhance virtual teamwork including video and teleconferencing, online collaboration tools and many forms of instant messaging.
  • Make a plan to avoid the common pitfalls of virtual teamwork.
  • Learn tips and tricks for making the most of your virtual team meetings and keeping communication open and flowing.

Wed., May 29
2 - 3:30 pm

Fee: $19


register online




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