Frequently Asked Questions

Students | Instructors

Students

Q: What is Blackboard ?
Blackboard CE 6 is the newest version of Blackboard that we are now using at Cabrillo College. To login to Blackboard go to http://online.cabrillo.edu

Q: Where do I go to log on to my course ?
To access Blackboard in your browser address bar type: http://online.cabrillo.edu.

Q: What is my login ID and password?
Go to http://online.cabrillo.edu to retrieve your password to login to Blackboard .
READ THE INSTRUCTIONS

Q: I bookmarked Blackboard on my computer, but when I tried to access Blackboard from it, it wouldn't open the login page.
Do NOT use bookmarks with Blackboard . Type the URL http://online.cabrillo.eduin the address bar of the browser.

Q: How do I know my browser is supported and correctly configured?
Click on the Run a Browser Check link on the Blackboard log in page. The basic browser setup to run Blackboard and the most common set of browser plug-ins can also be found through the Blackboard Browser tune-up page at http://www.webct.com/tuneup.

Q : I can log on to Blackboard , but I keep getting kicked back to the Log In page.
This problem sounds like it's related to the cookies and how the cookies are handled by your browser and personal firewalls. Make sure that you are using a supported browser and that you have configured your browser properly, you have uninstalled any browser toolbars and that you have disabled any popup blockers.

If you are using AOL; connect to the Internet using AOL, then minimize your AOL browser. Then, open a supported browser (Like Internet Explorer or Netscape) and log into Blackboard . To view a list of supported browsers go to http://www.webct.com/tuneup/viewpage?name=tuneup_start

Q: I can log on to Blackboard , but my browser shuts down as soon as I click on a course title.
Make sure that you are using a supported browser, that you have configured your browser properly, you have uninstalled any browser toolbars and that you have disabled any popup blockers.

Q: I can log on to Blackboard , but I get the error message "Error: Session Already Running."
You cannot have more than one Blackboard window open at a time. Try closing all browser windows and logging in again.

1. Make sure you have all the right browser components including Java 1.4.2 to interact with Blackboard .
2. If you have an additional search bar (Google, Hotbar, etc,) that has been installed on your browser by a third party, this may cause this error also. Try removing this from your Control Panel >> Add/Remove Programs and trying again after restarting.
3. Don't try to access Blackboard from a bookmark or Favorite link.
4. In Blackboard , do not right click and select "Open in New Window" or (without closing your browser) return to your log in page and log in again.
5. You may have spyware and/or a browser hijacker on your computer that is causing your problem. Download and run Ad-Aware/Spybot to remove any suspected spyware.
6. Disable any "Accelerators" that maybe used in conjunction with your ISP. This would include Earthlink Accelerator, etc.
7. Clear your cookies.
8. Don't use a bookmark to get to Blackboard .  Instead type http://online.cabrillo.edu into the address bar.  Bookmarks confuse Blackboard .
9. Clear you ID cache.

Q: I cannot access the Chat window or attach an assignment.
You need to have the latest version of Java (Sun) installed on your computer. If you're not sure if you have Java, you can check here: http://www.java.com/en/download/help/testvm.jsp

You must have Java enabled in order to use Blackboard .

Q: I can't access Discussions and/or Quizzes in my Blackboard course.
If you are running the Personal Firewall/Internet Security Suite, try disabling everything except VirusScan.

Q: I can't access any PDFs in my course. I get the error message "There was an error opening this document."
You should set your browser to hide friendly HTTP error messages.

For Internet Explorer: From under tools in your browser click Internet Options. Under the Advanced tab scroll down to Browsing and uncheck the Show friendly HTTP error messages.

When you are finished in Blackboard for a session, remember to log out. If you are working on a "public" computer in a lab or library, if you don't log out, another user access your courses in Blackboard . So always make it a practice to click "Log Out" in the upper right corner of the Blackboard window as you leave the Blackboard session.

Instructors

What is Blackboard ?

Blackboard CE 6 is the newest version of Blackboard that we are now using at Cabrillo College. To login to Blackboard go to http://online.cabrillo.edu.

How do I log in to Blackboard ?
To access Blackboard in your browser address bar type http://online.cabrillo.edu.

I already have a course in Blackboard , can I get a course in Blackboard CE 6?
Yes. Just fill out the Blackboard course request form at http://www.cabrillo.edu/services/tlc/webct/

How can I request a course in Blackboard ?
Fill out the Blackboard course request form at http://www.cabrillo.edu/services/tlc/webct/

What is My Blackboard ?
The My Blackboard page is your window into Blackboard from which you can access all of your courses. From the MyBlackboard page, you can see course announcements, calendar, access bookmarks, and read other announcements as posted from the Cabrillo College administrator.

Can I create a Blackboard guest account?
In Blackboard you do not need a guest account to see a preview of the course. In your course, click on the Student tab. The Student tab allows you to view the course as the students will see it. You can take quizzes and assignments

How can I view my course as a student sees it?
From the Homepage of your course click on the Student View tab. The Student View tab allows you to log in as a student and access the student view of all of the components that have been added to the Home Page and you can go to the student view of any of the tools that have been added to the Course Toolbar.

Student Management

How do I upload roster?

Your rosters will be uploaded at least four days before the first day of classes. Students adding classes during the Late Registration period will have an active account within 1 business day from the time they were entered in the Datatel system for that section of the course. Therefore, you will NOT see your students immediately after you request your course creation.

> > > The TLC is not responsible for delays in account creation that are a result of college application processing, problems with registration blocks, etc.

How do I unenroll a student from my course?

•  From the My Blackboard page, select your course.

•  Select the Teach tab, and then click the Gradebook link. The gradebook will appear.

•  Select the Members tab.

•  Click on the name of the student. From the menu that appears, click the Access Denied icon to deny access (or Remove to delete the student's name from the list).

To deny access to multiple members:

1. Next to each member to whom you want to deny access, select the check box.

2. Click Deny Access. The Access Denied icon appears next to each member's last name and all selected members are denied access to the section.

How do I edit student information?

1. From the My Blackboard page, select your course.
2. Select the Teach tab, and then click the Gradebook link. The grade book will appear.
3. Select the Members tab.
4. Click on the name of the student. From the menu that appears, click on Edit Member icon.

How do I allow a student access to my course if I have previously denied it to them?

•  From the My Blackboard page, select your course.

•  Select the Teach tab, and then click the Gradebook link. The gradebook will appear.

•  Select the Members tab.

•  Click on the name of the student. From the menu that appears, click Grant access. The Access Denied icon disappears and the member is granted access to the section.

Where do I find information on Webdav?

The Blackboard website has information available for download.

What do I do if I'm having trouble with Webdav?

Blackboard provides a link to Webdav workarounds .