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Human Resource Management Classes


Five Practices of Exemplary Leaders

What makes a great leader? You’ll have many answers of your own, but in some very critical ways, your answers are very likely to overlap with the answers discovered by Kouzes and Posner in the 25+ years of research they have conducted that has become, “The Leadership Challenge.”® In this dynamic first session, you will:

  • Write your story about a “personal best” leadership experience
  • Compare your experience with the 5 Practices of Exemplary Leaders described in “The Leadership Challenge”®
  • Understand the importance of the 5 Practices to you, your organization, and success
  • Explore the critical importance of credibility as a leader, and make a plan to enhance your own.
  • Assess yourself according to the 5 practices and make a plan to improve.


Wed., September 25
1:00 - 4:30 pm
Room: 1522

Fee: $68

register online

Jennifer Mount - see bio below



Building Emotional Intelligence and Self-Awareness

emotional intelligence

To be Emotionally Intelligent means to have and demonstrate self-awareness and to be able to self-regulate, so that you can communicate with a higher degree of competence. Emotional Intelligence and self-awareness are critical skills in work and in everyday life. In this module you will:
  • Learn about “Above the Line” leadership and practice claiming a space above the line.
  • Understand the 4 components of Emotional Intelligence.
  • Practice 2 powerful techniques for developing greater self-awareness.
  • Explore the brain’s negativity bias and the impact that it (potentially) has on our leadership.
  • Learn 3 ways to “prime” yourself for greater success and being a resilient leader.

Wed., October 9
1:00 - 4:30 pm
Room: 1522

Fee: $68

register online

 

Jennifer Mount - see bio below




Coaching for Improvement and Development

Developing others is one of our primary responsibilities as leaders. Identifying the strengths and challenges of our team members, and then creating opportunities for them to develop is essential to our team’s success. In this class you will:

  • Identify situations in which you need to coach for improvement or coach for development.
  • Learn the 4 critical factors that support performance improvement and how to use them while coaching.
  • Use the GROW feedback model to provide specific and balanced feedback.

 

Wed., November 13
1:00 - 4:30 pm
Room: 1522

Fee: $68

register online

 

Jennifer Mount has over 15 years of experience in the design and facilitation of professional and leadership development curriculum has crossed the globe and many industries. She has worked with Fortune 500 Companies such as Microsoft, 3M, and Amgen as well as start ups, non-profits, small businesses and entrepreneurs to help enhance employee skills and work performance.




Being a Great Supervisor: The Fundamentals of Successful Supervision
Being a supervisor is a lot of responsibility, and it involves the fundamental ability to get things done through others. As a leader in your organization, you help set the tone, and you have the potential of making a very positive impact. 
In this course you will...
  • Understand the roles and responsibilities of effective supervisors
  • Learn the key behaviors that set the best supervisors apart from the rest
  • Assess your own supervisory skills and strengths
  • Learn more about 4 distinct styles that show up at work and the implications of each


Mon., September 23     
5:00 - 8:00 pm                    
Room 1522

Fee: $64

register online

 

Tue., October 1 
9:00 am - 12:00 Noon                    
Room 1522
Fee: $64

register online




Essential Communication Skills
As a leader, your communication style and habits have a disproportionate impact on the "climate" of the organization. The way you communicate can heavily influence employee motivation, the quality of information shared, and employee engagement. 

Come to this course to...

  • Practice essential skills for creating the organization you want, including listening and speaking clearly
  • Understand the functions & channels of communication in an organization
  • Understand communication barriers and practice overcoming those barriers

 

Mon., September 30 
5:00 - 8:00 pm                    
Room 1522
Fee: $64

register online

 

Tue., October 8    
9:00 am - 12:00 Noon                    
Room 1522
Fee: $64

register online




Building Trust
As a supervisor, your ability to create and sustain a climate of trust is critical to your team’s satisfaction and success. But how can you demonstrate that you’re worthy of your direct reports’ trust? 

Come to this course to...

  • Explore why trust matters and the high cost of low-trust work groups
  • Define trust and identify specific behaviors that support it
  • Practice communicating to build trust and never to let it diminish
  • Make a plan for improving trust that is tailored to your team

Mon., October 7     
5:00 - 8:00 pm                    
Room 1522
Fee: $64

register online

 

Tue., October 15   
9:00 am - 12:00 Noon                    
Room 1522
Fee: $64

register online




Understanding Employee Engagement
Some estimate that as much as 75% of American employees are disengaged at work. Imagine how much easier your life as a supervisor would be if only your employees would show up at their best. In this course you will…

  • Learn about the key drivers of engagement and assess your team 
  • Assess your own degree of engagement at work 
  • Make a plan to sculpt your job to unleash your potential 
  • Practice conducting a “motivational” interview

Mon., October 14  
5:00 - 8:00 pm                    
Room 1522
Fee: $64

register online

 

Tue., October 22    
9:00 am - 12:00 Noon                    
Room 1522
Fee: $64

register online



Assessing Your Team’s Effectiveness
Leading a team has its challenges but it’s an inescapable reality of today’s organizations. When we understand the principles of effective teamwork, we can harness the power of interdependence to create a powerful work team that achieves the right results.
Come to this class to...

  • Understand the stages of team development and how to navigate through each
  • Assess your team’s effectiveness by applying six elements of successful teams
  • Use the power of a team charter for getting, and keeping, the team on track.

 

Mon., October 21
5:00 - 8:00 pm                    
Room 1522
Fee: $64

register online

 

Tue., October 29   
9:00 am - 12:00 Noon                    
Room 1522
Fee: $64

register online




Conducting Quality Interviews and Selecting the Best Candidates
Have you ever looked around the office and wondered how certain people were chosen for the position they hold? If so, you know that hiring the wrong person can impact the business results and office morale. The problem is that traditional interviewing methods do not tell us what we need to know about potential job candidates. Dynamic behavioral interview techniques can help us find the right people for the right jobs. In this course you will...

  • Discuss common obstacles to effective employee recruitment & development
  • Learn the basics of behavioral interviewing
  • Practice writing and asking behavioral interview questions
  • Evaluate your open positions through the lens of core competencies

 

Mon., October 28    
5:00 - 8:00 pm                    
Room 1522
Fee: $64

register online


Tue., November 5   
9:00 am - 12:00 Noon                    
Room 1522
Fee: $64

register online

 

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Coaching for Results
Coaching, a crucial leadership skill for successful supervisors, combines building relationships, providing support and monitoring progress.  Coaching allows you to address performance issues before they escalate, and it empowers your employees to develop the skills they need to succeed, which in turn helps your department succeed. In this class you will…

  • Identify the impact effective coaching has on you, the employee and the climate at work
  • Learn and practice the precursors to coaching: being curious and asking good questions
  • Review and practice a powerful 4-step model for coaching
  • Develop a detailed a plan to coach a specific person on your team

 

Mon., December 2     
5:00 - 8:00 pm                    
Room 1522
Fee: $64

register online

 

Tue., December 3   
9:00 am - 12:00 Noon                    
Room 1522
Fee: $64

register online




Managing Conflict
Conflict can’t be avoided, but the way we handle it can be improved. In fact, handling conflict constructively can build trust in your relationships and increase your credibility. It can also stimulate new and better ideas and keep your workforce engaged.

In this practice-based class you will:

  • Understand the tension we feel between showing that we care and addressing tough topics   Identify signs that you need to speak up and get involved
  • Practice listening and giving powerful (yet supportive) feedback in times of stress
  • Practice mediating a conflict between two others who is in a conflict at work

 

Mon., December 9  
5:00 - 8:00 pm                    
Room 1522
Fee: $64

register online

 

Tue., December 10 
9:00 am - 12:00 Noon                    
Room 1522
Fee: $64

register online

 

 



 

 

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