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Cabrillo Extension Classes
Personal Effectiveness Development Series

office supervisor

Personal Effectiveness Series

We can all use a little boost now and then! If your career feels stalled or you experience frustrations at work, you may need a “tune up!” This Personal Effectiveness Training Series is designed to help you address many of the issues and behaviors that can slow you down in your career or contribute to feelings of dissatisfaction at work. It can also provide a boost for an already thriving career! The 8 sessions that are part of this series are designed as stand alone courses. Take one, or take them all, or mix and match the titles that are best for you from this series and our Supervisor and Leadership Training Academies.

 

Dates: Tuesdays, September 30 - November 18, 2014
Time:
9:00 am- 12:00 noon
Location: Classes are held in the 1500 Bldg., 2nd floor, Room 1522
Take ALL EIGHT MODULES for just $395 or individual modules for $54 each.

A comprehensive manual is included for particpants registered in the entire program.

As part of your registration in the entire series, you'll be given access to a FREE webinar on "Creating a Gossip Free Workplace". For more information, see the bottom of this webpage.

 

    register online

 

Instructor: Michelle Waters is a senior instructor for Cabrillo’s Corporate Training program. She's taught hundreds of clients how to work effectively in teams, prepare powerful presentations and deliver quality customer service.

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COURSE MODULES:

Module 1
Powerful Communication: Being Clear, Concise & Kind
Today’s workplace demands “fluency” in business communication. We must continually adapt our communication to the needs of various audiences including senior leaders, internal and external customers, co-workers and direct reports. No matter who the audience, we must always pay attention to the quality of our communication so that we are purposeful, clear, concise and kind.
In this course you will…

  • Learn a model of communication that will illuminate the critical importance of word choice.
  • Understand common barriers to communication.
  • Understand and apply 3 primary purposes of communication to enhance clarity.
  • Reduce wordiness and select the right words for the right occasion.
  • Learn a simple method for ensuring that we are striking the right balance between clarity and kindness.

 

Date: Tue., Sept. 30      
Time: 9:00 am - 12:00 noon                    
Cost: $54

 

     register online

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Module 2
Managing & Resolving Conflict
Conflict is a part of life. How confident and competent we are at resolving conflict can have a profound impact on our success at work and in life. In this course you will…

  • Understand what conflict is and why your ability to engage in effective conflict is so vital to your success.
  • Assess your own conflict style.
  • Learn about 5 common approaches to conflict and the pros and cons of each.
  • Understand common barriers to conflict and make a plan for overcoming those barriers.
  • Apply a simple process for resolving the most ingrained conflicts.

Date: Tue., Oct. 7        
Time: 9:00 am - 12:00 noon                    
Cost: $54

 

     register online

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Module 3

The Art of Assertiveness, Tact & Diplomacy
Assertiveness plays an important role in our everyday lives. Being assertive allows us to reach our goals. It also influences our relationships with others. Combined with the ability to be tactful and diplomatic, it can accelerate your career! Come to this class to…

  • Understand the connection between assertiveness and self-confidence
  • Understand common barriers to assertiveness, including negative thinking and nonverbal communication
  • Engage in a series of exercises that will help you feel and sound more assertive
  • Practice communicating assertively in a variety of situations.
  • Apply the lessons that you learn to challenges of your own.

Date: Tue., Oct. 14        
Time: 9:00 am - 12:00 noon                    
Cost: $54

 

     register online

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Module 4

Managing Stress
It's now common knowledge that stress is a serious and dangerous health risk factor and can be linked to many of our most serious health challenges. But did you know that stress is also the cause of billions of dollars in lost productivity and revenue in our workplaces? When we can reduce our stress, work, relationships and everything in life can become more enjoyable.
In this course you will...

  • Define “good” stress and “bad” stress and understand the causes of each.
  • Identify what causes stress for you, and practice managing your stress reactions
  • Learn and apply the Triple A approach to managing and reducing stress
  • Make a plan for reducing your stress


Date: Tue., Oct. 21        
Time: 9:00 am - 12:00 noon                    
Cost: $54


     register online

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Module 5

Building Rapport & Relationships
The relationships we build at work are critical to our success. Ensuring that we find and cultivate a professional network will help us to identify mentors, seek and receive feedback that helps us grow, and stay informed about opportunities for growth. Yet many of us take our business relationships for granted. Come to this class to…

  • Understand the role of building rapport in successful relationships.
  • Practice essential rapport building techniques.
  • Identify 3 kinds of relationships that you should actively cultivate at work.
  • Learn and practice important ways that you can ask for help and feedback, and cultivate a network of supporters.
  • Make a plan for strengthening your network.

        
Date: Tue., Oct. 28        
Time: 9:00 am - 12:00 noon                    
Cost: $54


     register online

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Module 6

Managing Time and Priorities

Today's work world moves quickly. We are expected to be “on 24/7, and there is always more to do than there is time to do it. Without effective time management strategies, you are likely to end the day feeling overwhelmed and unfulfilled. Instead, take control of your time and priorities! Come to this class to…

  • Identify your top priorities using a values-based approach
  • Assess how you spend your time at work using the urgent/ important matrix
  • Identify and make a plan to minimize your time wasters
  • Practice being assertive as a means to reduce unnecessary tasks.
  • Prioritize your tasks, and take control of your schedule using the Chunk, Block and Tackle approach
  • Understand common barriers to effective time management and make a plan to overcome your barriers

Date: Tue., Nov. 4      
Time: 9:00 am - 12:00 noon                    
Cost: $54


 

     register online

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Module 7

Working on a Team
Working with a team can be a challenge but in today's workforce it is a given. When we understand some basic principles of team development and teamwork, we can transform our working relationships by harnessing the power of our differences and creating a powerful work team.
Come to this class to...

  • Learn about 3 types of teams and the challenges and opportunities of each
  • Understand different stages of team development and how to be an effective team player in every stage.
  • Learn about 5 elements of effective teamwork
  • Practice critical communication skills that support collaboration and problem-solving.


Date: Tue., Nov. 11      
Time: 9:00 am - 12:00 noon                    
Cost: $54


     register online

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Module 8
Navigating Personal Change
Life is constantly changing and change can lead to feelings of overwhelm. To be effective at work, you must develop appropriate and healthy responses to change. What changes are you facing at work? What changes do you want to proactively make in your life? How do you react under stress? How do your habits keep you feeling stuck and resisting the changes you need to make?.
In this workshop, you will…

  • Understand the impact of change on your mind, body and emotions
  • Assess your “change-resilience”
  • Become aware of the stages of change, what to expect in each stage and how to manage your personal stress reactions
  • Learn critical self-awareness tools that will help you embrace change and move from habit to choice
  • Practice changing limiting beliefs into empowering beliefs
  • Make a plan for self-care and self- empowerment in the face of change

Date: Tue., Nov. 18    
Time: 9:00 am - 12:00 noon                    
Cost: $54


 

     register online

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For those registering in the entire Personal Effectiveness Training Program, you'll be given FREE access to our upcoming webinar, "Creating a Gossip Free Workplace"

 

Creating a Gossip-Free Workplace
Let’s face it. We’re living in a society that’s fascinated, if not obsessed, with the private lives of other people. Do you sometimes feel you are dealing with a group of high-school students rather than a workforce made up of adults? Workplace gossip can create a host of problems, not only for the individual employees and volunteers involved but also for your organization as a whole. As an example, it can cause miscommunication or misunderstandings, which in turn can lead to missed deadlines, work errors, complaints, and unhappy clients and customers. Although you can’t completely eradicate it from the workplace, you can take steps to control and contain workplace gossipers. Using solid communication channels, providing training, and implementing workplace policies will help you turn the office grapevine into a positive tool for your organization.

This course is taught as a live, online webinar. Log-in information will be sent upon registration.

Date: Fri., October 17  
Time: 10:30 - 11:30 am                   
Fee: $29 (FREE w/ Registration in the full Personal Effectiveness Series)

 

register online



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