All California Community Colleges work with ID.me to verify the identity of students who apply to California community colleges using CCCApply. This streamlines and secures both the admissions and financial aid process while also safeguarding student information. Cabrilllo College has DIY computer stations to assit with access to the ID.me site. California Community Colleges and ID.me. dedicated support teams ready to help.

When to contact ID.me for help, common issues include:

• Account sign-in issues

• Uploading identification documents or selfies

• Fixing documents that were rejected

• Managing or troubleshooting multi-factor authentication

• Privacy and security questions

• Troubleshooting ID.me account sign-in issues

Here is your Digital Toolkit to apply and ID.me:

CCC ID.me Verification Guide, CCC ID.me Verification Infographic, CCC ID.me Troubleshooting Manual , CCC ID.me Contact List, and CCC Identity Proofing FAQs.

Before contacting support, please:

1. Try at least one time to sign in to your ID.me account.

2. Try the troubleshooting steps in this article. This helps our agents more quickly determine what’s keeping you from signing in.

If you do not have an ID.me account, you must create an account using the email address you used for your CCCApply account. After you create your ID.me account, verify your identity to access CCC. You can use your verified ID.me log in at CCC and anywhere else ID.me is accepted.

For steps to verify your identity, visit Verifying for Verifying for California Community Colleges.

Before contacting support, please:

1. Try at least one time to sign in to your ID.me account.

2. Try the troubleshooting steps in this article. This helps our agents more quickly determine what’s keeping you from signing in.

Technical Support

If you face technical barriers like device, browser or Internet issues, contact:

• ID.me Help Center: The help center offers step-by-step troubleshooting guides on common technical problems.

• ID.me Support: Speak to a live agent by contacting ID.me support 24/7 for time-sensitive technical issues.

• For college device/network questions, contact the college IT department at

To open a ticket with Support:

1. Go to the ID.me Contact Support page.

2. Select Submit a ticket without signing in.

3. In the form, under “Why can't you access your account?”, select the dropdown that best describes your issue.

4. Select Submit.

Cabrillo College has partnered with Educational Computer Systems, Inc. (ECSI), offering you the opportunity to receive your 1098-T Tuition Tax Statement electronically this year. If you would like to receive your 1098-T form electronically, please give your consent by following the link provided below and following the step-by-step instructions. 1098-T's will be provided by the end of January every year.

1098-T Electronic Consent

Before contacting support, please:

1. Read the New-to ECSI FAQs

Start here to learn how to register for a user profile, find your account number, connect an account to your user profile, and manage your user profile.

1. Get 24/7 help from our virtual ECSI Chat Assistant, any time and from anywhere.

2. Call our ECSI Virtual Phone Assistant to get 24/7 help with questions about your account.

1098-T & 1098-E Tax Documents

(866) 428-1098

Tax Statement Status | Tax Statement Delivery Details | Information on Your Tax Statement

• All transcripts orders must be placed online via Parchment.

• Cabrillo Transcript pricing information.

1. Help Center Articles

2. Create a Help Ticket

3. Contact Parchment tel: (847) 716-3005

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