Learn technical and problem-solving skills used by sales representatives, administrators, and office administrative assistants in current customer relationship management (CRM) technology, including data management, sales and marketing, security practices, reporting, and automated workflow.

Dive deeper into CRM technology and master system and security settings, data modeling, standardization and automation of sales, marketing, communication, and workflow.

Gain expertise in professional customer service skills, professional conduct, and positive problem-solving for modern workplace settings.